TECHNICAL SUPPORT ANALYST-RS

< Back To Job Listing
Location: MUMBAI, India
Job Family: Engineering
Updated At: Today

This job posting is no longer active

JOB DESCRIPTION

Job Description:
DUTIES & RESPONSIBILITIES:

•Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s)
•Troubleshoot complex issues in order to identify root causes
•Work in a team environment and with other team members
•Assist customers when upgrading and configuring our software
•Adhere to Service Level Agreement standards customers
•Participate in software testing as needed during the release cycle
•Develop working prototypes of scripts or other custom artefacts for customer review and implementation
•Work with other Weatherford internal teams to resolve issues
•Participate in customer training, meetings, and technical troubleshooting sessions
•Use ticketing system(s) and time reporting systems to accurately report issues, document activities, and report time
•Investigate VB, VB.NET, SQL, ODBC, HTML, IIS, XML, OPC, Modbus and other technologies while correcting aberrant behaviour or escalating to our development team
•Work with software in Microsoft Windows operating system environments
•Assist with software deployment at customer sites, as assigned
•May require occasional travel to remote company or customer field sites for meetings, implementation of systems, support of systems, or training
•Participate in 24x7 rotation with other team members to respond to critical system support requests after regular business hours
•Work with the commercial team to manage and distribute licensed software to customers
•Create and distribute activity reports
•Become an expert in multiple areas of our product to: facilitate team escalation, provide internal or external training, publish blog posts, foster CygNet community involvement, produce and deliver conference presentations, and offer input    into the development of new features
•Support the creation of documentation and training material
•Understand and comply with all safety rules and company policies
•Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

SKILLS & KNOWLEDGE:

Essential

•Excellent verbal and written communication skills
•Ability to calmly manage crisis situations in a fast-paced work environment
•Ability to plan ahead and organize daily and weekly tasks.
•Ability to work as part of a team
•Detail oriented
•Strong diagnostic skills to track, trouble-shoot, and determine root cause of software and hardware issues
•Ability to work with minimal supervision
•Well versed in the use of Windows operating systems.

Preferred

•Experience in the Oil and Gas industry
•Fluent in the following scripting languages: VB, VB.NET
•Experience in supporting SCADA software
•Experience in supporting Gas Measurement software
•Understanding of the following technologies: SQL, ODBC, IIS, ActiveX, C, C#, OPC, XML, Modbus, TCP/IP, UDP

MINIMUM QUALIFICATIONS:

Essential•BS Computer Science, Engineering or equivalent degree, certification, and/or experience in lieu of education
Preferred•At least 1 year of software support experience
 •SCADA, PLC programming, and communication protocol experience
 •Oil and Gas background or related experience

Share: