Customer Service Rep - Oil and Gas - Katy, TX

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Job Family: Customer service
Updated At: March 19, 2019

ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit www.weatherford.com and connect with Weatherford on LinkedInTwitterYouTube and Facebook.

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

 

JOB DESCRIPTION

Under supervision from the manager, the CSR I will assist customers through the entirety of their orders. Including, but not limited to, quoting and processing, providing shipment details, and acting as liaison between the customer and various manufacturing departments. The CSR I has the responsibility of responding to routine inquires as well as potential complaints from internal and external customers. They will process routine to moderately complex transactions, research and resolve routine to moderately complex inquires, and refer difficult problems to more senior representatives

DUTIES & RESPONSIBILITIES:

Respond to quotes within a timely manner

Convert OR’s into sales orders or create sales orders / repair orders

Communicate with departments to date manage order according to shop floor work load

Respond to customer with date managed sales order acknowledgement (SOA)

Provide periodic updates to customer to inform them of status of order

When necessary, expedite order through manufacturing processes 

Invoice orders with corresponding lot traceability and correct pricing with markup when appropriate

Serve as liaison between customer and various manufacturing departments

Organize and maintain filing system to maintain necessary logs and records

Provide general clerical support for department

Work assignments carried out to the highest quality level

Perform other duties as required by Manager within the physical constraints of the job

Understand and comply with all Safety and Environmental requirements and company policies of Weatherford

Know and understand Weatherford’s Enterprise Excellence Process and the Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions

 

QUALIFICATIONS

Good communication & organizational skills

Proficient typing skills

General computer knowledge (includiong Microsoft office)

Ability to multi-task and adapt easily to a fast pace, ever-changing work environment

Should be able to work and interact with all levels of personnel

Willing and able to go above and beyond to meet customer requirements 

No previous customer service experience required

The physical ability to immediately respond to emergency situations

2 + years experience

Preferred:

Knowledge of Well Integrity product line

JD Edwards experience

 

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

 

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