GBL SERVICE DELIVERY MGR-DF

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Job Family: Product line
Updated At: January 21, 2019

ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit www.weatherford.com and connect with Weatherford on LinkedInTwitterYouTube and Facebook.

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

 

JOB DESCRIPTION

The Service Delivery Manager is the key resource of the Global Product Line to assure the flawless execution of Service Delivery.

Has primary responsibility for overseeing, advising and assisting in all phases of reliability. Subject matter expert to operations, Quality Maintenance & Reliability (QMR) and the GBU or Product Line.

Manages the Root Cause Failure Analysis (RCFA) process for products and services and ensures follow through, completion and documentation of corrective action plans.

Works closely with Engineering and the Geozone Business Manager in projects to standardize process and service, as well as reliability strategies to ensure all new products meet technical and operational reliability requirements.

Approves failure reports and interacts with external customers to communicate product / service performance and trends.

Uses knowledge of reliability engineering and statistical analysis techniques, analyses preliminary plans and develops reliability engineering program to achieve the set Key Performance Indicators (KPI) for the business

This position serves the purpose of a functional link between GPL and Geozone to ensure necessary support is provided to comply with all expectations of Service Delivery.

DUTIES & RESPONSIBILITIES:

Plan and implement systems that perform the work and fulfill organizational and PL goals efficiently and effectively. Prepare periodic reports for management, as necessary or requested, to track performance, trends and department direction.

Prepare and present Quarterly safety and quality statistics to the Corporate.

Plan, evaluate, and improve the efficiency of Operational Control Plan processes and procedures to enhance quality, efficiency, and output.

When required, Audit operations to ensure operational excellence and compliance to various aspects of Service delivery and communicate with global support groups as required.

Ensuring client service delivery expectations are being met. Perform regular audits on workshop maintenance processes, rig operation procedures and ensure compliance with PL Governance Material

Assist and where required lead with investigations (PC1 & PC2 & PC3 events) and ensure lessons learned from these incidents are being communicated within the work flow.

Ensure traceability to nonconformities and alerts about chemicals and equipment.

Creation and revision of the technical work instructions as directed by GPL service delivery team.

Oversee PL Technical Committee for process and service staging

Work with the locations across the GPL to implement the new OEPS/API Q2 standards

Lead PL training and competence strategy for GPL consistent with Company’s Global processes and goals. Support with competency assessment and their quality checks

Provide technical support for both Weatherford PL Operation teams and Customers and acts as Subject Matter Expert (SME) in investigations and in the technical development of documents

Client visits and constant communication to demonstrate our commitment and promote the Weatherford OEP process. Addressing issues and emphasizing the value of contracting relevant PL services.

Establish effective communication with all areas of operation.

Keep control over applicable distribution list, documents in the share point and corporate folders.

Support with contract review and coordinate the compliance to existing contractual obligations from Service Delivery aspects.

Ensure that critical suppliers are subject to audit and work with local teams to set and measure KPIs. Assist with improving supplier performance as required.

Ensure that processes for equipment integrity are in place and drive continual improvement in equipment performance, reliability, safety and legal compliance, working with GPL, manufacturing, R&D as required.

Any other delegated responsibilities as instructed by Line Management within the timeframe specified in a safe and efficient manner to meet business requirements, provided the instruction is reasonable and you are capable and deemed competent to fulfil these.

Demonstrate effective Safety leadership at all times to enhance the organisation’s commitment to safety performance and ensure that Health, Safety, Environment and Quality and Reliability are the responsibility of all employees

Address QHSE and Reliability issues at the time of their identification and implement the appropriate strategies in conjunction with appropriate management matrix that maintain QHSE awareness throughout the workforce

Organizes personnel, equipment and material resources in the most productive and cost-effective way to meet activity demands.

Maintain a correct communication with QHSE to determine joint action plans that ensure compliance with the goals of the PL and QHSE

 

QUALIFICATIONS

Use only for the Service Delivery Manager, where the role is the head of Reliability for a Global working at Global Product Line with a revenue of >30m and <100m.

Minimum 7+ years related experience - Must have an engineering degree or university degree - Must have a second language (preferably English)

Minimum 4 years’ experience in Drilling Fluids activities

Minimum 3 years’ experience in QHSE activities

Extensive experience in QHSE Practices and Drilling Fluids operations

Comprehensive knowledge and operational understanding of PL Services and Equipment.

Possess strong customer service skills, i.e. listening, follow-through, willingness to help.

Auditing background

Good computer skills in a Microsoft Windows environment. Must include knowledge of Excel, Word, Power Point, MS Project, MS SharePoint programmes as a minimum.

Ability to adapt positively to changes in policies, procedures, priorities or work environments

Good presentation, analytical and problem-solving skills with the ability to resolve complex issues.

Basic working knowledge surrounding occupational health and safety and corporate regulatory compliance.

Team worker, fast learner, results oriented, proactive and independent with strong interpersonal skills

Must be a good team leader with effective leadership and assertiveness skills, and have good communication skills, both verbal and written.

Must be happy travelling frequently. The role will require periodic travel to fulfil the role requirements. This travel may be planned or as a result of an unplanned event requiring urgent travel.

Customer focused

Flexible to accommodate operational requirements

Self-motivated and ability to work unsupervised

Resilient, able to cope in a difficult and harsh working environment

Ability to work in a highly safety sensitive environment and complying with both Company and Client safety standards

Ability to lead and motivate teams

Drive and Enthusiasm

Excellent Communication skills

Keen to take the initiative

Preferred:

Good general knowledge of all Weatherford disciplines

Specific knowledge and expertise in at least one Weatherford product line (Drilling Fluids)

Minimum of six months as a Field Engineer or one year as a QHSE in Drilling Fluids.

Experience within the Oil and Gas Industry. Educated to degree level in:  Petroleum Engineering, Mechanical Engineering, Environmental Engineering, Chemical Engineering, and Industrial Engineering.

Knowledge of Weatherford Services and Drilling Fluids operations / problem job analysis and reporting. Extensive experience in Drilling Fluids Operations like Field Coordinator o Field Operation Manager

Has fully operational command of the language (read, write and verbal) required to effectively communicate with the corporate team in North America and other global regions: appropriate, accurate and fluent with complete understanding

Recognised qualifications in auditing (OPITO, ASQ, ISO, API) or similar.

Basic understanding of financial statements.

Ability to work well with all levels of personnel.

Confidence to communicate at all levels in the organization.

Proactive approach

Innovative ideas to increase and expand the business

Strong customer focus

Credibility when meeting and discussing equipment with customers

 

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

 

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