Software Services Manager

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Job Family: Engineering
Updated At: October 9, 2019

ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit www.weatherford.com and connect with Weatherford on LinkedInTwitterYouTube and Facebook.

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

 

JOB DESCRIPTION

The Software Services Manager manages the software deployment and implementation teams and works closely with his/her counterparts, Sales and Product management teams.  This role is responsible for ensuring that expert level services are available for the WFT software business and is accountable for maintaining the Profitability of team and projects. Ensure outstanding service quality and align with product line product, sales, financial goals.

DUTIES & RESPONSIBILITIES:

Extremely customer centric. Manage large projects and play a strategic role in ensuring service quality and value generation

Focus is to grow and maintain the software services business in geo-zone and help other geo-zones

Sell Services to current customers and work with Sales on new prospects and potential customers.

Manage services pricing structure

Manage and improve resource utilization

Team player with the US and global Software Sales teams.  Develop strong working relationship as a high performing team

Maintain and ensure profitability.  P&L accountability for the Services segment and key projects.

Control costs to maintain profitability

Develops training material for use by the department

With assistance of HR; recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers and disciplinary action. 

Prepares Services and project budget and monitors it's compliance with measured goals

Ensure that all WFT policies and procedures are adhered to.

Develop and manage documentation for Software Service procedures and process

Implement and Monitor Service Quality programs and KPIs

Develop and enforce strong Project Management and Methodology practices

Identifies product performance issues and gaps that may require changes or product upgrades

Keeps management informed of any major issues that may adversely affect customer satisfaction.

Assists in the evaluation of products/services and determine possible solutions for product improvement.

Interacts with WFT Software and Hardware R&D to ensure appropriate product data is available for determining product enhancements and development

Investigates and summarizes field input on new product performance during test periods and existing products and submits a report to the appropriate departments

Coordinates with Engineering, and Manufacturing on field use conditions that can affect product performance and design

 

QUALIFICATIONS

Good written and verbal communication skills

Outstanding customer engagement skills

Experience in Oil and Gas for running Services business

Bachelor Degree in a relevant discipline

Ability to sell professional services

Ability to engage with customer on their strategic business initiatives

Ability to track and manage P&L

Must have the ability to work independently, exercise sound judgment, and elicit support and cooperation of team members

Ability to work multiple projects

Must be able to support and enforce all company policies and procedures

Must have outstanding organizational skills and attention to detail. Able to handle multiple tasks while meeting all required deadlines

Strong Project, Program and portfolio Management Skills

Preferred:

Production software background with at least 10 years’ experience in oil field services company

PMP certification is preferred

 

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

 

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