SOFTWARE SUPPORT ENGINEER

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Job Family: Engineering
Updated At: September 11, 2019

ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in more than 80 countries and has a network of approximately 700 locations, including manufacturing, service, research and development, and training facilities and employs approximately 26,500 people.

 

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve

JOB DESCRIPTION

INTERNAL CANDIDATES MUST NOTIFY THEIR CURRENT SUPERVISOR PRIOR TO APPLYING FOR ANY POSITIONS

Manage customer incidents, backlog of external and internal requests, team members queues and adjust priorities as needed

Manage the overall support relationship with the customer

Participate with team members on all aspects of the support process

Oversee incident escalations

Work closely with senior management

Participate in the development of new procedures

Ability to work in a fast-paced environment

Ability to delegate effectively

Exemplary customer focus

Exemplary interpersonal skills

Hands on technical skills including trouble shooting

Excellent verbal and written communication skills

 

 

 

QUALIFICATIONS

Essential

Bachelor of Engineering degree

Around 3-6 years of relevant experience

Experience using oil and gas optimization software

Customer service/Consulting experience

 

Preferred

Experience working with well modelling and network modelling software

Previous experience working with optimization software (WellFlo, PanSystem, DynaLift, ReO and ReO Forecast)

 

POSITION SPECIFIC DETAILS

 

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

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