Software Support Engineer
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ORGANIZATION SUMMARY
Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in more than 80 countries and has a network of approximately 700 locations, including manufacturing, service, research and development, and training facilities and employs approximately 26,500 people.
Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve
JOB DESCRIPTION
INTERNAL CANDIDATES MUST NOTIFY THEIR CURRENT SUPERVISOR PRIOR TO APPLYING FOR ANY POSITIONS
Manage customer incidents, backlog of external and internal requests, team members queues and adjust priorities as needed
Manage the overall support relationship with the customer
Participate with team members on all aspects of the support process
Oversee incident escalations
Work closely with senior management
Participate in the development of new procedures
Ability to work in a fast-paced environment
Ability to delegate effectively
Exemplary customer focus
Exemplary interpersonal skills
Hands on technical skills including trouble shooting
Excellent verbal and written communication skills
QUALIFICATIONS
Essential
Bachelor of Engineering degree
Around 3-6 years of relevant experience
Experience using oil and gas optimization software
Customer service/Consulting experience
Preferred
Experience working with well modelling and network modelling software
Previous experience working with optimization software (WellFlo, PanSystem, DynaLift, ReO and ReO Forecast)
POSITION SPECIFIC DETAILS
Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested
Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
