CUSTOMER SERVICE COORDINATOR

< Back To Job Listing
Job Family: Customer service
Updated At: November 4, 2019

JOB DESCRIPTION

General and Task Management

  • Ensure all required customer documentation such as Purchase Orders, authorization to proceed etc., are current and up to date to the level tools are being built to.
  • Review the Cost versus Sales, work closely with Process, Product, and estimators to analyse profitability (new and existing).
  • Ensure effective means of communication for PO amendments & quote revisions with all concerned people & ensure all required changes meet commercial expectations and timing commitments of both the division and our customer.
  • Ensure timely, effective, accurate and complete communication to create and maintain excellent customer relations.
  • Receive and process Weatherford district purchases orders and request for quotations via JDE.
  • Provide order acknowledgements back to regions and/or direct customers with scheduled completion dates, part numbers, and pricing.
  • Interface with Internal Customers & prepare quotes providing pricing & lead time.
  • Maintain sales order/purchase order log.
  • Process month-end reports (revenue, open orders, etc.).
  • Liaise with business unit supply chain management on manufacturing schedules and on urgent orders.
  • Assist in logistics issues as they relate to purchase orders in process.
  • Support continuous improvement and lean manufacturing process
  • Must understand and comply with all safety rules and company policies of Weatherford.
  • Perform various other duties assigned by supervisor within physical constraints of the job.

QUALIFICATIONS

High-School Diploma with 2 years of Experience

POSITION SPECIFIC DETAILS

Share: